Frequently Asked Questions
Find quick answers to common questions about PillVibe Pharmacy
General Information
PillVibe Pharmacy is a licensed online pharmacy committed to providing safe, effective, and affordable medications to patients across the United States. We work with licensed physicians and pharmacists to ensure all prescriptions are properly reviewed and dispensed according to strict safety standards. Our mission is to make healthcare accessible and convenient for everyone.
Yes, PillVibe Pharmacy is fully licensed and operates in compliance with all federal and state regulations. We are registered with the FDA, DEA, and state pharmacy boards. We are also VIPPS (Verified Internet Pharmacy Practice Sites) accredited by NABP, ensuring we meet the highest standards for online pharmacy operations. You can verify our credentials on our licensing page.
We offer a comprehensive range of prescription medications including:
- Brand-name and generic medications
- Chronic condition medications (diabetes, hypertension, etc.)
- Specialty medications
- Over-the-counter products
- Vitamins and supplements
Customers typically save 30-80% compared to traditional retail pharmacies. Our savings come from:
- Direct relationships with manufacturers
- Lower overhead costs
- Generic medication options
- Bulk purchasing power
- Patient assistance programs
Ordering & Products
Placing an order is simple:
- Search for your medication or browse our categories
- Select the correct strength and quantity
- Add to cart and proceed to checkout
- Upload your prescription (if required)
- Provide shipping and payment information
- Review and submit your order
Yes, you can order up to a 90-day supply of most medications for personal use. Bulk orders often qualify for additional discounts. For maintenance medications, we recommend 90-day supplies to save money and reduce the frequency of orders. Some controlled substances may have quantity restrictions per federal regulations.
If you can't find your medication on our website, please contact our customer service team at info@pillvibe.com or call us. We can often source medications that aren't listed on our website. We'll provide pricing and availability information within 24 hours.
Orders can be cancelled or modified within 2 hours of placement, provided they haven't entered the dispensing process. After that, changes may not be possible due to pharmacy safety protocols. Contact our customer service immediately if you need to make changes. Refunds for cancelled orders are processed within 3-5 business days.
Prescriptions
Yes, all prescription medications require a valid prescription from a licensed healthcare provider. We also offer over-the-counter medications, vitamins, and supplements that don't require prescriptions. Our licensed pharmacists review all prescriptions to ensure safety and appropriateness before dispensing.
You can submit prescriptions in several ways:
- Upload: Use our secure prescription upload form
- Email: Send clear photos to prescriptions@pillvibe.com
- Fax: Fax to 1-800-FAX-PILL
- Mail: Send original to our pharmacy address
- Doctor transfer: We can contact your doctor directly
Most prescriptions are reviewed within 2-4 hours during business hours (Monday-Friday, 9 AM - 6 PM EST). Complex prescriptions or those requiring doctor verification may take up to 24 hours. You'll receive email updates throughout the process, and we'll contact you if any clarification is needed.
Yes, we can transfer most prescriptions from other pharmacies. Simply provide us with your current pharmacy's name, phone number, and your prescription information. Our team will handle the transfer process, which typically takes 1-2 business days. Note that controlled substances may have transfer restrictions.
Shipping & Delivery
Standard Shipping (FREE on orders over $50): 5-7 business days
Expedited Shipping: 2-3 business days ($15.99)
Overnight Shipping: Next business day ($29.99)
Shipping times begin after prescription approval and payment processing. Temperature-sensitive medications may require special shipping methods that could extend delivery time.
Expedited Shipping: 2-3 business days ($15.99)
Overnight Shipping: Next business day ($29.99)
Shipping times begin after prescription approval and payment processing. Temperature-sensitive medications may require special shipping methods that could extend delivery time.
All medications are packaged with care to ensure privacy and safety:
- Discreet packaging with no external pharmacy labeling
- Temperature-controlled packaging for sensitive medications
- Tamper-evident sealing
- Child-resistant containers when required
- Protective cushioning to prevent damage
Yes, you'll receive a tracking number via email once your order ships. You can track your package through:
- Our order tracking page
- Your account dashboard
- Direct carrier tracking (FedEx, UPS, USPS)
If your package arrives damaged or doesn't arrive at all, contact us immediately at info@pillvibe.com or call our customer service. We'll:
- Investigate with the shipping carrier
- Replace damaged medications at no cost
- Expedite replacement shipments
- Work with carriers to prevent future issues
Payment & Billing
We accept multiple secure payment methods:
- Credit Cards: Visa, MasterCard, American Express, Discover
- Debit Cards: Visa and MasterCard debit cards
- Digital Wallets: PayPal, Apple Pay, Google Pay
- Bank Transfers: ACH and wire transfers
- Health Savings Accounts (HSA): HSA and FSA cards
Currently, we operate as a cash-pay pharmacy to offer the lowest possible prices. However, many customers find our prices are lower than their insurance copays. We provide receipts that many customers successfully submit to their insurance for reimbursement. We're working to accept insurance directly in the future.
Absolutely. We use industry-leading security measures:
- 256-bit SSL encryption for all transactions
- PCI DSS Level 1 compliance
- Tokenization of stored payment data
- Regular security audits and monitoring
- Zero storage of complete credit card numbers
We offer refunds for unopened, undamaged medications within 30 days of purchase. Due to safety regulations, opened medications cannot be returned. Refunds are processed for:
- Incorrect medications sent due to our error
- Damaged medications received
- Cancelled orders (within 2 hours of placement)
Account & Privacy
While you can place orders as a guest, creating an account offers many benefits:
- Order history and easy reordering
- Prescription management
- Saved addresses and payment methods
- Order tracking and notifications
- Access to exclusive offers and discounts
We take privacy seriously and comply with all HIPAA requirements:
- Encrypted data storage and transmission
- Access controls and audit logs
- Staff training on privacy protocols
- Regular security assessments
- No sharing of personal information without consent
Yes, you can update your account information anytime by logging into your account dashboard. You can modify:
- Personal information (name, phone, email)
- Shipping addresses
- Payment methods
- Communication preferences
- Password and security settings
Safety & Quality
Yes, all our medications are:
- Sourced from FDA-approved manufacturers
- Stored in DEA-licensed facilities
- Temperature-controlled throughout the supply chain
- Batch tested for quality and potency
- Dispensed by licensed pharmacists
- Tracked through our secure chain of custody system
Generic medications are FDA-approved and bioequivalent to brand-name drugs. They contain the same active ingredients, strength, and dosage form. The FDA requires generics to meet the same strict standards for:
- Quality and purity
- Potency and stability
- Manufacturing standards
- Bioequivalence to brand medications
All prescriptions are reviewed by our licensed pharmacists who:
- Verify prescription authenticity and completeness
- Check for drug interactions and allergies
- Ensure appropriate dosing and duration
- Contact prescribers if clarification is needed
- Provide medication counseling when required
Our licensed pharmacists are available for consultation:
- Phone: Call our pharmacy consultation line
- Email: Send questions to our clinical team
- Live Chat: Connect with pharmacists during business hours
- Medication Guides: Comprehensive information included with orders
Still Have Questions?
Our customer service team is here to help you with any questions not covered above.