Returns & Refunds Policy
Return Policy Overview
At PillVibe, we prioritize your satisfaction and health safety. Due to the nature of pharmaceutical products, we have specific guidelines for returns and refunds.
Eligible Returns
- Unopened and unused medications in original packaging
- Items damaged during shipping
- Wrong medication sent due to our error
- Expired medications upon arrival
- Medications with manufacturing defects
Return Process
1
Contact Us
Email us at info@pillvibe.com within 30 days of delivery
2
Approval
Receive return authorization and shipping instructions
3
Ship Items
Package and ship items using provided label
4
Processing
Refund processed within 5-7 business days
Non-Returnable Items
- Opened or used medications
- Prescription medications (unless damaged/incorrect)
- Temperature-sensitive items (unless shipping error)
- Custom compounded medications
- Items returned after 30 days
Refund Information
| Refund Type | Processing Time | Method |
|---|---|---|
| Credit Card | 5-7 business days | Original payment method |
| PayPal | 3-5 business days | PayPal account |
| Store Credit | Immediate | Account credit |
Special Circumstances
Damaged Items
If you receive damaged items, please photograph the damage and contact us immediately. We'll arrange for replacement or full refund including shipping costs.
Wrong Medication
If we send the wrong medication, we'll provide a prepaid return label and expedite the correct medication to you at no additional cost.
Contact Information
Returns Department
Email: returns@pillvibe.com
Phone: +1-800-PILLVIBE
Email: returns@pillvibe.com
Phone: +1-800-PILLVIBE
Business Hours
Monday - Friday: 9 AM - 6 PM EST
Saturday: 10 AM - 4 PM EST
Monday - Friday: 9 AM - 6 PM EST
Saturday: 10 AM - 4 PM EST