Introduction
Prime1mg ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, register an account, or place an order.
By using Prime1mg, you agree to the practices described below. Please read this policy carefully.
Effective Date: March 1, 2026
Information We Collect
Information You Provide
- Identity Data: Name, date of birth, gender
- Contact Data: Email address, phone number, shipping and billing addresses
- Account Data: Username, encrypted password, account preferences
- Order Data: Products purchased, quantities, shipping details, order history
- Payment Data: Payment method and billing details (full card numbers are never stored on our servers — payments are processed by PCI-DSS compliant partners)
- Prescription Data: Uploaded prescriptions and supporting medical documents when required
- Communications: Messages, support tickets, and emails exchanged with our team
Information Collected Automatically
- Technical Data: IP address, browser type, operating system, device type
- Usage Data: Pages viewed, time on site, navigation paths, referring URLs
- Location Data: Approximate location derived from IP address
- Cookie Data: Session identifiers, preferences, and analytics (see Cookies section)
How We Use Your Information
- Order Fulfillment: Processing, dispatching, and delivering your purchases
- Account Services: Managing your account, order history, wishlists, and saved addresses
- Customer Support: Responding to inquiries, resolving issues, processing returns
- Communications: Sending order confirmations, shipping updates, and service notices
- Legal Compliance: Meeting pharmaceutical regulations, tax obligations, and applicable laws
- Security: Detecting fraud, preventing unauthorized access, protecting our systems
- Improvement: Analyzing usage to enhance website performance and product offerings
How We Protect Your Data
- SSL/TLS Encryption: All data in transit between your browser and our servers is encrypted
- Secure Infrastructure: Data is stored on access-controlled servers with regular security audits
- PCI-DSS Compliance: Payment processing is handled by certified payment partners
- Access Restriction: Personal data is accessible only to authorized personnel on a need-to-know basis
- Password Security: All passwords are stored using strong one-way hashing algorithms
Prescription Data — Special Protections
We understand that prescription and medical data is among the most sensitive personal information. We apply additional safeguards to this data beyond our standard security measures:
What Prescription Data We Collect
- Uploaded prescription images (JPG, PNG, or PDF format)
- Prescribing doctor name (if provided by you)
- Any additional notes you submit with your prescription
How We Store Prescription Data
- Encrypted Storage: Prescription files are stored on access-controlled servers with encryption at rest
- Limited Access: Only our pharmacy verification team can view uploaded prescriptions — customer support, marketing, and other departments do not have access
- No Third-Party Sharing: Prescription data is never shared with advertisers, analytics providers, or any third party except the pharmacy fulfilling your order
- Secure Transmission: All prescription uploads use SSL/TLS encryption in transit
How Long We Keep Prescription Data
- Prescription images are retained for 90 days after order completion for quality assurance and dispute resolution
- After 90 days, prescription files are permanently deleted from our servers
- You may request immediate deletion of your prescription data at any time by emailing info@prime1mg.com
Your Prescription Data Rights
- You can request a copy of any prescription data we hold
- You can request deletion of prescription data at any time
- We will never use prescription data for marketing or profiling purposes
Information Sharing
We do not sell, rent, or trade your personal information. We share data only when necessary:
- Service Partners: Shipping carriers, payment processors, and hosting providers — bound by confidentiality agreements
- Legal Obligations: When required by law, court order, or regulatory authority
- Fraud Prevention: To protect the safety and rights of Prime1mg, our customers, or the public
- Business Transfers: In the event of a merger, acquisition, or asset sale, data may transfer as part of the transaction with equivalent privacy protections
Cookies
We use cookies to provide and improve our services:
- Essential Cookies: Authentication, shopping cart, security tokens — required for the site to function
- Preference Cookies: Remember your language, region, and display preferences
- Analytics Cookies: Help us understand traffic patterns and improve user experience
You can control cookies through your browser settings. Blocking essential cookies may limit website functionality.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or outdated information
- Delete your data (subject to legal retention requirements)
- Export your data in a portable format
- Opt out of marketing emails at any time via the unsubscribe link
To exercise these rights, email info@prime1mg.com with the subject "Privacy Request."
Data Retention
We retain personal data as long as your account is active or as needed to provide services. Order and transaction records are kept for a minimum of 7 years for regulatory and tax compliance. You may request account deletion at any time.
Age Restriction
Prime1mg services are available only to individuals aged 18 and older. We do not knowingly collect data from minors. If we learn that a minor has provided personal information, we will delete it promptly.
Policy Updates
We may revise this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes are published constitutes acceptance.
Contact Us
For privacy-related questions or requests:
